The Roamu application is keen to show the nature of the application's work and the relationship between the application's users and service providers on the one hand, and the application on the other.
The app can access location so that the customer can see where they are and how long they are there and the user can disable location access.
In order to establish the foundations of the relationship between the above-mentioned parties, the following points must be emphasized:
The application depends on its dealings with drivers and users with very high flexibility, and we proceed from our firm conviction, which says that we are all partners in this project, which falls under the concept of participatory mobility, and the role of the application management is limited to technical service and development and the fix of any defect and oversight on Type and accuracy of service.
1- At the outset, we would like to clarify the nature of the service provided by the (Roamu) application and the limits of its responsibility, and since (the application) is specialized in facilitating communication between customers and owners of the tuk-tuk and any other means of transportation operating within the application, its role is limited to securing this Communicating, organizing and facilitating this through the use of modern technology, and the application management does not bear any kind of responsibility in the event of a dispute or breaches in dealing or any kind of failure to perform the service, nor does it interfere in disputes of any kind and form. Their nature, and in the event of disagreements or disputes or everything that requires intervention, their solution or settlement is through regulations and laws, and the courts and the judiciary are responsible for this.
2- The application is keen to provide very advanced services, and these services are limited to the technical aspect that the application includes in all its features.
3- We are keen in managing the application to urge the owners of the tuk-tuk and any means of transportation within the application, to provide the best services, and to ensure that the relationship between them and the users is always distinct.
4- That the service providers (what is meant, wherever it is referred to as “the owners of the tuk-tuk and any other means of transport”) ensure that the means of transport are ready and have the means of protection and safety, and this is necessary to attract and maintain more customers.
5- The commitment of service providers that the relationship with customers is limited to securing the means of transportation only, and that no communications take place after that unless there is a necessity.
6- Service providers must abide by all the regulations and laws issued by the responsible authorities in the country, apply the instructions and abide by all the instructions, decisions and directives issued.
7- The task of the application (what is meant wherever the roamu application is mentioned) is limited to securing communication between the service provider and the customer and documenting this in the accounts of the application, the customer and the service provider.
8- In the event of an emergency on the Internet for any reason, and there was a disruption or confusion in the service, the application is not responsible for that at all, because the responsibility in this case is linked to a third party, which is the Internet service provider.
9- In the event that the transport, delivery and mail service is not completed due to events that occur in the area and the streets, whatever their type and reasons, the application is not responsible for that.
10- Any defect in the application services is addressed as soon as the administration is informed of this, and in the event of a delay, the reason is beyond the control of the competent technical and administrative team.
11- The application management is committed to informing customers and service providers of any addition, modification or change that occurs in the terms and conditions and privacy terms through the means of communication with them.
12- The application is keen to fully preserve the information of the users of the application and it cannot be shared with others.
13- We were keen in designing and building the application to be easy to use, and to limit the information required to create an account to the necessary ones, which are at the heart of using the application